Our Reviews
George B|2022 GMC Terrain
Confirmed Service Customer
1/27/2025
Logan very helpful concerning my GMC key. Thanks to those in the back for getting me new key ready.
1/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
WOODSTOCK, VA
William M|2020 GMC 1500 Sierra
Confirmed Service Customer
1/29/2025
Good work done on time
1/30/2025
Hi there! We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WINCHESTER, VA
Peggy B|2011 GMC 1500 Sierra
Confirmed Service Customer
1/22/2025
Came because engine light was on n was alerting low oil pressure. Thinking it was a big problem, however just VERY LOW on oil. Got away with n oil change, n is running well. Thank God 4 small blessings. They could have taken advantage of me, but didn't. Love my GMC dealership.
1/23/2025
Wow, it's experiences like yours that really keep us motivated! We're so glad that we were able to go above and beyond your expectations! Hi, thanks for taking the time to leave a review.
FORT VALLEY, VA
Clarence S|2024 GMC Terrain
Confirmed Sales Customer
1/23/2025
All of the staff were very friendly and helpful. We were past closing time but it didn’t bother the staff they assured us that it was no problem at all.
CHARLES LECKIE
1/24/2025
We're glad to hear you found our staff was so friendly and helpful! We're looking forward to your next visit with us!
STRASBURG, VA
David H|2024 GMC Acadia
Confirmed Sales Customer
1/24/2025
I'm not going to go into all the things, you did wrong as this dealership. But as far as the sales team and it is concerned, you did not walk me through the vehicle, you did not explain controls and buttons. I'll end that right there.
MICHAEL ROBERTSON
1/24/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
DAVIS, WV
Kyle R|2020 GMC 2500HD Sierra
Confirmed Service Customer
2/24/2025
Reasonable estimate, quick turnaround and my truck is running great again.
2/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
ALEXANDRIA, VA
Karen E|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/27/2025
As always, a great visit with warm and friendly atmosphere. I always have to work when I am there and it’s never an issue because you have guest WiFi and now super cute and comfy couches.
2/28/2025
Hello there, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Front Royal Buick GMC!
FRONT ROYAL, VA
Sharon P|2025 GMC Sierra 1500
Confirmed Sales Customer
3/3/2025
Excellent customer service, wonderful salesperson. Took the time to help me
KRISTIN BIBB
3/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
BOYCE, VA
Jim C|2024 GMC Canyon
Confirmed Service Customer
3/3/2025
I had a minor punch list to resolve and they fixed all problems before the end of the day, yea!!!
3/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We hope to be of service to you again in the future, we are happy to help!
STERLING, VA
Timothy C|2024 GMC Canyon
Confirmed Sales Customer
1/30/2025
A great bunch of employees. The salesman was 100% on getting everything together for the deal and delivery. Great job.
CHARLES LECKIE
1/31/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
STEPHENS CITY, VA
Rose W|2023 GMC 1500 Sierra
Confirmed Service Customer
1/30/2025
Logan kept us informed regarding the status and cost of our service.
1/31/2025
Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
PITTSBURGH, PA
Lindsay P|2023 GMC Sierra 1500
Confirmed Service Customer
2/26/2025
Seamless appointment.
2/27/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
BERRYVILLE, VA
Berverly H|2019 GMC Yukon XL
Confirmed Service Customer
3/3/2025
Everyone in the Service Department and Parts Department are very friendly and courteous! It is always a pleasure to do business with them!
3/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
FRONT ROYAL, VA
Bill T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
3/5/2025
Everything was awesome as usual. Great service department. Thank you
3/6/2025
Hi there, we appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
FRONT ROYAL, VA
Taylor B|2025 GMC Yukon XL
Confirmed Sales Customer
4/2/2025
I was able to purchase a new 2025 Yukon XL all the way from Texas with no issues at all! Thankful for their help, and a smooth easy process!
ASHTYN SNYDER
4/3/2025
We strive to ensure that all our clients have a relaxed and worry-free experience with us! If there's anything else you require, don't hesitate to reach out via phone or visit us. Wishing you a fantastic day!
JOAQUIN, TX
Blake A|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
4/10/2025
The staff was friendly and easy to work with for my appointment.
4/11/2025
Hello Blake! We're particularly proud of our staff's commitment to customer service, so it's great to hear that it shines through. Please don't hesitate to reach out if there's anything additional we can do for you.
MIDDLETOWN, VA
Ronald C|2025 GMC Sierra 1500
Confirmed Sales Customer
4/16/2025
The vehicle I wanted, although listed on the GMC Dealerships website for my town, was actually at an affiliated dealership out of state. The sales representative and GM were hesitant to work with me until we "settled on some numbers", since I wasn't interested in a vehicle on their lot. After I prodded the sales representative to let me see and test drive a similar vehicle and only then would I make a determination, the sales representative became fully engaged and responsive. I never did hear back from the GM. I did make a commitment, and they brought the vehicle to their lot from out of state, and I did purchase the vehicle.
MICHAEL ROBERTSON
4/17/2025
Hello, Ronald! Thank you for taking the time to leave us this information about your recent visit. We sincerely value your business and look forward to your next visit!
FRONT ROYAL, VA
Angelo N|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
3/3/2025
New vehicle wash could be much better.
HEATHER HEDRICK
3/6/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
SHARPSBURG, MD
Tracy R|2012 Buick LaCrosse
Confirmed Service Customer
3/10/2025
Fast service!!
3/11/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
FRONT ROYAL, VA
Daniel F|2020 GMC 1500 Sierra
Confirmed Service Customer
3/14/2025
always the best experience at the service department. great people, excellent service.
3/15/2025
Hello there, we want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!
FRONT ROYAL, VA
Keller B|2024 GMC Canyon
Confirmed Sales Customer
3/21/2025
My sales girl was great best car buying experience I have ever had
ASHTYN SNYDER
3/22/2025
We truly appreciate your feedback, Keller! Thank you for recognizing our efforts in providing great service. If you have any suggestions or further thoughts, we’d love to hear them!
BERKELEY SPRINGS, WV
Clarence W|2025 Buick Encore GX
Confirmed Service Customer
3/27/2025
Ok---keeping eye on repair.
3/28/2025
Hi Clarence! We greatly value your wonderful rating. If you ever require any further assistance, don’t hesitate to call or visit us. Wishing you a fantastic day!
WHITE POST, VA
Alan T|2021 GMC Canyon
Confirmed Service Customer
3/30/2025
Let me tell you what I did. I got the wrong date for service. But Jason at dealership got me in anyway. He worked his but off. I came back the next day for another service on my GMC truck. On both days both service were great as usual. Service was done to perfection. The guys there are the best. Thank you
3/31/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
STEPHENS CITY, VA
David J|2020 GMC 1500 Sierra
Confirmed Service Customer
4/8/2025
As always the Team there is first class
4/9/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Front Royal Buick GMC and we hope to see you again soon!
WINCHESTER, VA
Charles H|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
4/11/2025
Awesome team
4/12/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
FRONT ROYAL, VA
Austin M|2025 GMC Yukon
Confirmed Sales Customer
4/17/2025
Heather has been great to work with and helped make the purchase process easy and efficient. Whole team was kind and helpful.
HEATHER HEDRICK
4/18/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Front Royal Buick GMC! We sincerely value your business and look forward to your next visit!
FRONT ROYAL, VA
Jada F|2025 Buick Encore GX
Confirmed Sales Customer
4/22/2025
The Staff Jacob, Terry and Devin were Extremely Helpful and provided Excellent service when Purchasing my vehicle.
JACOB BUCKMAN
4/23/2025
Hi there, thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MIDDLETOWN, VA
Jesse H|2014 GMC Acadia
Confirmed Service Customer
4/22/2025
Everyone was very friendly and kept me informed with what my vehicle needed. I would highly recommend them
4/23/2025
Hello there, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
FRONT ROYAL, VA
Joseph P|2025 GMC Terrain
Confirmed Service Customer
4/24/2025
Quick service. Though there was a lack of communication on service coverage that was resolved at time of service staff was very considerate and maintained a professional attitude the entire time.
4/28/2025
Hello, Joseph! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
FRONT ROYAL, VA
Linda L|2023 Buick Encore GX
Confirmed Service Customer
4/24/2025
No waiting time , great friendly service , and very helpful
4/25/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CLEAR BROOK, VA
Patricia M|2019 GMC Acadia
Confirmed Service Customer
4/28/2025
I always have a great experience at Front Royal dealership.
4/29/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LEESBURG, VA
Frances L|2021 GMC Terrain
Confirmed Service Customer
4/29/2025
Timely service and very courteous.
4/30/2025
Hello, Frances! Thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
WINCHESTER, VA
Edward S|2021 Buick Envision
Confirmed Service Customer
5/9/2025
The guys at the dealership are great, they treated us very well.
5/10/2025
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
GRINDSTONE, PA
Antonio H|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/12/2025
Everything was fine except for the time I waited a little longer than I thought I would be.
5/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
EDINBURG, VA
Lenora Z|2019 Buick LaCrosse
Confirmed Service Customer
4/17/2025
I've bought and had vehicles serviced with this dealership for 30+ years and have always found their work to be excellent and the employees pleasant to deal with.
4/18/2025
Hello there, thank you for taking the time to leave us this information. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Front Royal Buick GMC!
LURAY, VA
Duane P|2024 GMC Sierra 1500
Confirmed Service Customer
4/27/2025
Customer service was excellent to deal with. Explained everything that they did for me.
4/28/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Front Royal Buick GMC and we hope to see you again soon!
WINCHESTER, VA
Jim J|2013 Chevrolet Equinox
Confirmed Service Customer
4/28/2025
professional & polite
4/29/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FRONT ROYAL, VA
Jason F|2018 GMC 1500 Sierra
Confirmed Service Customer
5/1/2025
Another great service at FR Buick GMC
5/2/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
GORE, VA
Mary R|2017 GMC Acadia
Confirmed Service Customer
5/5/2025
Staff are always very easy to work with, and professional, from scheduling to service.
5/6/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
WINCHESTER, VA
Sherry B|2016 GMC Acadia
Confirmed Service Customer
5/27/2025
Serviced my Acadia
5/28/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
STRASBURG, VA
Gail W|2022 Buick Envision
Confirmed Service Customer
5/30/2025
I arrived for a scheduled inspection then asked for an oil change. They fit me in just a short time later saving me time before departing for vacation.
5/31/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHESTER GAP, VA
Sean L|2025 GMC Sierra 1500
Confirmed Service Customer
5/30/2025
I was visiting family for a week in Front Royal and arranged my first service with Shenandoah GMC. The service consultant was pleasant but after I picked up my truck I noticed quite a bit of dried DEF fluid that had spilled over the rear quarter panel and wasn’t cleaned off. I called and left a message with a female who stated the manager wasn’t available until Monday but she would relay the message to him and she apologized for the situation. Well, Monday came and went and to date I still have not heard back from the manager or dealership.
6/3/2025
Our team has acknowledged this review.
FRONT ROYAL, VA
Jessica S|2022 Buick Encore
Confirmed Service Customer
5/15/2025
The service dept fit me in with no appt, the staff was nice, area for check in was clean. Would recommend.
5/16/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TOMS BROOK, VA
Thad M|2024 GMC Terrain
Confirmed Service Customer
5/16/2025
As always, your service team is top notch and addresses my concerns and questions about what needs to be done. Thank you…
5/17/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
FRONT ROYAL, VA
Peter W|2025 Buick Envision
Confirmed Sales Customer
5/28/2025
Good communication and the process was long but thorough and everyone there helped out. I appreciate that.
CHARLES LECKIE
5/29/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Front Royal Buick GMC and we hope to see you again soon!
SPOTSYLVANIA, VA
Robert C|2016 GMC Yukon
Confirmed Service Customer
6/11/2025
Great customer service from Logan.
6/12/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
STEPHENS CITY, VA
Daniel F|2023 GMC Acadia
Confirmed Service Customer
6/12/2025
best service around
6/13/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
FRONT ROYAL, VA
Michael S|2024 GMC Yukon XL 1500
Confirmed Service Customer
6/16/2025
I asked them to check on the recall of the 6.2L, which they did. At this time it appears my Yukon is not affected. Oil and filter change completed along with tire rotation. They finished in about an hour and I was on my way.
6/17/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Front Royal Buick GMC and we hope to see you again soon!
CHANTILLY, VA
Gerald D|2024 GMC Sierra 1500
Confirmed Service Customer
6/25/2025
Got me right in at the time of my appointment. It didn't take real, long to do everything great service
6/26/2025
Hi there! We're so happy we were able to help you out! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Front Royal Buick GMC!
ZEPHYRHILLS, FL
Robert W|2023 Buick Envision
Confirmed Service Customer
6/27/2025
Always a great experience……..Thanks again Scott for honoring the inclusion of the Car Wash on the Service Special E-Mail I received…….
6/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
MIDDLETOWN, VA
Tracey C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/16/2025
Great experience
6/17/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
DELAPLANE, VA
Daniel F|2023 GMC Acadia
Confirmed Service Customer
7/14/2025
Best dealership in the area. great sales and service.
7/15/2025
Thank you so much for your kind words! We’re thrilled to hear you’ve had such positive experiences with both our sales and service departments. We truly appreciate your continued trust and look forward to serving you for years to come!
FRONT ROYAL, VA
Steven P|2025 GMC Canyon
Confirmed Sales Customer
7/14/2025
The team I worked with was fantastic. They gave me top dollar for my trade and got me in my range of payments for a brand new truck. Don't go elsewhere, go here. Thanks FR Buick
ELIJAH MILLER
7/15/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
FRONT ROYAL, VA
Jim R|2025 Buick Envista
Confirmed Service Customer
7/29/2025
Our Envista Securiity.System locked up due to a low battery voltage. Called Roadside Assistance, car was taken in. On Sunday, (dealership closed) I requested early Monday service, as I had a VA Hospital appointment scheduled Monday afternoon, about 1-hour drive time. The dealership service department had my car ready in plenty of time, to make my VA appointment.
7/30/2025
We’re delighted we could get your Envista back up and running in time for your important VA appointment. Our service team will always go the extra mile to get you back on the road safely and on schedule.
LAKE FREDERICK, VA
Kendra H|2017 Chevrolet Tahoe
Confirmed Service Customer
8/9/2025
I had the transmission serviced Thank you Jason and Marty
8/11/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
FRONT ROYAL, VA
Bill T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/15/2025
Everything was as promised. Great service department. Thanks
8/16/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Front Royal Buick GMC and we hope to see you again soon!
FRONT ROYAL, VA
Paul K|2023 GMC Sierra 1500
Confirmed Service Customer
8/19/2025
The service department is top notch. Jason always takes great care of me and it is a pleasure to know I will always receive the best service with a smile.
8/20/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
PARIS, VA
Brittany H|2017 Buick Encore
Confirmed Service Customer
9/1/2025
My daughter was moving back to Roanoke and started having car troubles. She dropped her car off on Thursday and I called on Friday to get an update. I told Logan we were trying to make it back home and staying in a motel and needed to get my daughter's car fixed ASAP. Logan told me at 2:38 on Friday that tech was starting on it and would do his best to get it finished. To my surprise Logan called at 5:30 and said her Buick was ready! We couldn't believe it! We were able to pick it up the next morning and headed home and had no issues with the car! Thank you so much to Logan, the technician and Front Royal Buick!! We can't thank you enough!!
9/2/2025
We’re delighted Logan and our team could get your daughter’s Buick ready so quickly and efficiently—it’s always our goal to make service as stress-free as possible. We look forward to welcoming you again soon!
FRONT ROYAL, VA
Michael L|2021 GMC 1500 Sierra
Confirmed Service Customer
7/4/2025
Very professional
7/5/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
STRASBURG, VA
Charles C|2019 Buick Envision
Confirmed Service Customer
7/9/2025
Every one was friendly
7/10/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
FRONT ROYAL, VA
Ryan U|2025 GMC Sierra 2500 HD
Confirmed Service Customer
7/23/2025
Great customer service buying our new truck
7/24/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Front Royal Buick GMC and we hope to see you again soon!
FRONT ROYAL, VA
Mark B|2024 GMC Sierra 1500
Confirmed Service Customer
8/16/2025
4 PM oil change came off as planned without a hitch. Jason is great to work with.
8/17/2025
We’re glad your 4 PM oil change went smoothly and that Jason made the experience great. We look forward to welcoming you again on your next visit!
BENTONVILLE, VA
Melissa Z|2025 GMC 2500HD Sierra
Confirmed Service Customer
8/26/2025
They were extremely knowledgeable and helpful with selecting the right truck.the process of negotiation was simple and straightforward, with a very helpful finance team to process the
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BLUEMONT, VA
Scott S|2025 GMC Sierra 1500
Confirmed Sales Customer
8/18/2025
very good. good team and very nice to work with.
JACOB BUCKMAN
8/28/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
JEFFERSONTON, VA
Brian R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
9/12/2025
AAA++++
9/13/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
STRASBURG, VA
Jody H|2018 Chevrolet Equinox
Confirmed Service Customer
9/12/2025
It was fast an they were really quick.
9/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
STRASBURG, VA
John C|2024 Buick Envista
Confirmed Service Customer
9/12/2025
Went in for a scheduled tire rotation. They notified me that I should get an inspection while there as my inspection was due this month. They found the wiper blades were faulty, (which I felt they were a problem recently while cleaning my windshield. The wipers were not instock and I needed to return to the shop 2 days later. I called ahead to confirm and they had arrived. Installation was quick and all was handled well. Always a great experience with Front Royal Buick and GMC!
9/13/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Front Royal Buick GMC
VERONA, VA
Joel L|2018 GMC Canyon
Confirmed Service Customer
9/23/2025
Logan and the service team are amazing. I only take my truck to front royal gmc for service. Logan’s knowledge and communication far exceeds any service I’ve received from any other dealership over the years. Much appreciation to the whole service team!
9/24/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
FRONT ROYAL, VA
Melody H|2011 Chevrolet Equinox
Confirmed Service Customer
9/23/2025
Very quick!
9/24/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
BENTONVILLE, VA
Clarence W|2025 Buick Encore GX
Confirmed Service Customer
10/8/2025
Visit was complete!
10/9/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WHITE POST, VA
John K|2025 Buick Encore GX
Confirmed Sales Customer
10/8/2025
Never expected to buy a car the day I went in but I got the car I wanted. Everyone on the staff that were involved did a great job getting the sale completed and arranging for delivery. Very satisfied buyer
CHARLES LECKIE
10/9/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Front Royal Buick GMC and we hope to see you again soon!
MAURERTOWN, VA
Michael B|2023 GMC Sierra 1500
Confirmed Service Customer
10/9/2025
great personal service
10/10/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WHITE POST, VA
Jeff S|2021 GMC 2500HD Sierra
Confirmed Service Customer
10/28/2025
Fast and courteous, as always.
10/29/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FRONT ROYAL, VA
Robert H|2025 GMC Canyon
Confirmed Sales Customer
11/1/2025
My experience was excellent, everyone was very friendly and helpful. They did their best to get me the best deal and make sure I was happy. Thank you Front Royal GMC
ASHTYN SNYDER
11/2/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Front Royal Buick GMC and we hope to see you again. Take care!
FRONT ROYAL, VA
William N|2022 Buick Enclave
Confirmed Service Customer
11/1/2025
Logan is very personable and efficient. I like dealing with him. He gets me scheduled for my service quickly and usually at the time slot I seek. Good overall experience.
11/2/2025
Hi, we're glad you had such a wonderful experience with our staff! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Front Royal Buick GMC!
WINCHESTER, VA
Hyecha C|2025 Buick Envision
Confirmed Service Customer
11/12/2025
Very timely manner and polite.
11/13/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
LINDEN, VA
Lynn L|2019 Chevrolet Blazer
Confirmed Service Customer
11/12/2025
Very friendly staff and oil change was quick and efficient.
11/13/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
FRONT ROYAL, VA
Robert J|2021 Buick Envision
Confirmed Service Customer
11/14/2025
The two units that govern the transmission needed to be replaced. However, you said they were not covered under the powertrain warranty. I do not understand why. It cost me $1300.00 and I am not happy the poor quality of my car nor your interest in helping me. Thank You.
11/18/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
FRONT ROYAL, VA
William D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
12/2/2025
service was quick, I appreciate the care the staff takes with my truck and patience when you ask questions, regarding your vehicle or future service that is needed
12/3/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
HUME, VA
Carolyn C|2017 GMC Terrain
Confirmed Service Customer
12/11/2025
Logan is awesome as is the rest of the staff. I know I can trust him and believe what he tells me. He is a true asset to your team.
12/12/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
MIDDLETOWN, VA
Victoria S|2026 Buick Encore GX
Confirmed Sales Customer
12/19/2025
Mixed review because the sales experience was a good one, my sales person Mike was even kind and brought my son some gummy candy and a drink. But when I got home I had some concerns about the things I was told that didn’t lineup with the facts. For example, my trade in I had asked for 7K and they flat out told me that they would not give me that because that was a retail number that they’d sell my vehicle for so I was only allotted 3k for my trade in. Upon finding the listing on their website two days later they’d listed my vehicle for $15,443, more than double what they claimed that they’d sell it for. I texted Mike asking him to explain the difference and he told me it was listed that high to avoid getting leads on it while they had it in the shop and it would adjust. Well it never did adjust as I checked several times a day to make sure this wasn’t a lie I’d been told, and now it’s not even listed on the website anymore so that tells me it sold and most likely for double what they told me they would sell it for. Transparency is a huge deal to me especially as a single mother who went in trusting these people to do right by me and not give me less than half of what my vehicle was asked to trade in for then double that price on their website to sell it for. By the way carRX when they say it’s “included” in all their vehicles it is an extra $899 charge on your car total that they claim cannot be removed because it is standard in all their cars even though it’s essentially a duplicate of the myBuick app. I left with my car feeling super good until I got home and realized I was essentially swindled out of thousands of dollars between my trade and the CarRx. Oh and one last item, the Gap insurance was put on all options in finance, even the lowest one presented, and I was told “gap just is what it is” as though I can’t remove it to save on my monthly payment. Then I realized I could have added a similar item to my own insurance for cheaper and that the gap insurance didn’t have to be included like the finance man lead on. During signing the finance man was talking the whole time and made reading my documents as carefully as I should have more difficult as when I took time to pause and think he would interject and made me feel almost as though I was doing something wrong by trying to consider my options on the warranty extensions. My mistakes were that I was transparent with them that I had not bought a new car in 8 years and was not familiar with all the necessary items on a brand new car because I last bought used and I feel they very much took advantage of that instead of being descent humans and considering that maybe not jacking my final bill as high as they could with unnecessary fees and insurances I didn’t need to buy from them would have been the better way to go. Be aware if you buy from here. Will be servicing my vehicle at other GM or Buick dealerships as I no longer feel this one can be trusted.
MICHAEL ROBERTSON
12/20/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
WINCHESTER, VA
Mark C|2021 GMC Canyon
Confirmed Service Customer
1/9/2026
Just got a oil change and tire rotation
1/10/2026
Thank you for your feedback. We’re glad your oil change and tire rotation went smoothly.
LINDEN, VA
Charles S|2025 GMC Yukon
Confirmed Service Customer
1/14/2026
The Dealership is one of the best I have dealt with. However, GMC had better get their engineering together. There is no reason for my engine to have failed to the point it needed to be replaced. I have three friends that had their engines fail. The shop said three more bad engines came in. How can GMC be so far off the mark? GMC had better figure it out. Is it DEI hires? I bet that’s it. Hire for merit only.
1/15/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BOYCE, VA
Clarence W|2025 Buick Encore GX
Confirmed Service Customer
9/8/2025
After a year it appears my car issue has been resolved. I'm grateful for that. Armando (service manager) stated he would be on top of it. Although it took months I hope this problem is finally behind us all!
9/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WHITE POST, VA
Pamela S|2025 Buick Encore GX
Confirmed Service Customer
10/14/2025
It was my first time taking my car for service. I was a little early for my appointment. They showed me to the waiting area. It was so nice and comfortable. I had a very nice experience.
10/15/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GORE, VA
Patricia M|2012 Buick Regal
Confirmed Service Customer
10/22/2025
Great experience - I was informed the entire time and notified when the car was ready. The quote matched the final price.
10/23/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
LEESBURG, VA
Dave B|2024 Buick Encore GX
Confirmed Service Customer
11/8/2025
Always Great Service
11/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
FRONT ROYAL, VA
Sam R|2025 GMC Sierra 1500
Confirmed Service Customer
12/16/2025
Great service, got my truck serviced quickly and let me know about a recall.
12/17/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Front Royal Buick GMC and we hope to see you again soon!
FRONT ROYAL, VA
David J|2022 GMC Terrain
Confirmed Service Customer
1/6/2026
Excellent customer service. Timely, cdurtious, knowledgable, and very helpful
1/7/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WINCHESTER, VA